case studies

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Public Sector

Claiming Relief

Designed a Federal Agency's claims platform adopted by 3 claims offices, used by 200+ staff, and responsible for over $1B in processed disaster aid.

Slide with the heading “What is our North Star Vision?” and supporting text: “A guided experience to navigate users and track the Claims Process.”

Public Sector

Claiming Relief

Designed a Federal Agency's claims platform adopted by 3 claims offices, used by 200+ staff, and responsible for over $1B in processed disaster aid.

Slide with the heading “What is our North Star Vision?” and supporting text: “A guided experience to navigate users and track the Claims Process.”

Public Sector

Claiming Relief

Designed a Federal Agency's claims platform adopted by 3 claims offices, used by 200+ staff, and responsible for over $1B in processed disaster aid.

Slide with the heading “What is our North Star Vision?” and supporting text: “A guided experience to navigate users and track the Claims Process.”

Financial Services

Starting Strong

Reshaped onboarding for a national bank by mapping small business mindsets and supporting a strategy to scale across app and web.

Financial Services

Starting Strong

Reshaped onboarding for a national bank by mapping small business mindsets and supporting a strategy to scale across app and web.

Financial Services

Starting Strong

Reshaped onboarding for a national bank by mapping small business mindsets and supporting a strategy to scale across app and web.

Retail Innovation

Beyond the Register

Co-designed a new in-store checkout experience for a national retailer—informing the service strategy now rolling out nationwide.

An infographic summarizing the “Checkout Modernization” project. The page introduces two project phases: Experience Design and Service Design, with accompanying stats about stakeholders interviewed and field research activities. The lower half of the image highlights current state pain points like loyalty, returns, upselling, and coupons. It ends with “CX Outcomes,” including shopper mindsets, service blueprints, and CX concepts, and a thank-you note at the bottom. The color scheme is a mix of red, pink, and beige with iconography and illustrated figures.

Retail Innovation

Beyond the Register

Co-designed a new in-store checkout experience for a national retailer—informing the service strategy now rolling out nationwide.

An infographic summarizing the “Checkout Modernization” project. The page introduces two project phases: Experience Design and Service Design, with accompanying stats about stakeholders interviewed and field research activities. The lower half of the image highlights current state pain points like loyalty, returns, upselling, and coupons. It ends with “CX Outcomes,” including shopper mindsets, service blueprints, and CX concepts, and a thank-you note at the bottom. The color scheme is a mix of red, pink, and beige with iconography and illustrated figures.

Retail Innovation

Beyond the Register

Co-designed a new in-store checkout experience for a national retailer—informing the service strategy now rolling out nationwide.

An infographic summarizing the “Checkout Modernization” project. The page introduces two project phases: Experience Design and Service Design, with accompanying stats about stakeholders interviewed and field research activities. The lower half of the image highlights current state pain points like loyalty, returns, upselling, and coupons. It ends with “CX Outcomes,” including shopper mindsets, service blueprints, and CX concepts, and a thank-you note at the bottom. The color scheme is a mix of red, pink, and beige with iconography and illustrated figures.

Digital Health

Deciding Together

Led market validation and co-designed a digital health experience—reaching 100K+ impressions across TikTok, Reddit, and Instagram.

UI design for OHC dashboard showing user conditions, events, notifications, and trusted content.

Digital Health

Deciding Together

Led market validation and co-designed a digital health experience—reaching 100K+ impressions across TikTok, Reddit, and Instagram.

UI design for OHC dashboard showing user conditions, events, notifications, and trusted content.

Digital Health

Deciding Together

Led market validation and co-designed a digital health experience—reaching 100K+ impressions across TikTok, Reddit, and Instagram.

UI design for OHC dashboard showing user conditions, events, notifications, and trusted content.

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